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Reprezentant serviciu clienti
| Rosculescu Roxana 42 ani | |
| Oraș | Cluj-Napoca |
| Salariu dorit | de la 2999 ron |
| Program dorit | Cu normă întreagă |
| PROFESSIONAL EXPERIENCE
Majorel - Customer Service Representative (November 2018 - Present) Cluj County, Romania Provide technical assistance to the company's customers through live troubleshooting and problem isolation. Identify, analyze and solve software and hardware issues. Work with music services and all operating systems (Mac, Android, Windows and iOS). Handling Pre-sales and Sales opportunities through both voice and e-mail contact. Handling General product information contacts through both voice and e-mail. Providing clear and excellent customer care to existing or new customers, ensuring a high customer satisfaction through both voice and e-mail contact. Pro-actively take ownership of open issues and interface successfully with the engineering team. Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation time frame and timely closure. Follow-up with the customer until the issue is resolved. Troubleshoot, analyze and identify solutions using existing guidelines and tools. Ensure compliance with company regulations with regards to Data Protection and Information Security. Freelance translator and foreign language tutor (July 2005 - Present) Cluj County, Romania - 1-to-1 tuition - French, English and German - translation and proofreading for www.booking.com - translation and proofreading for Poliglot S.A. - Cluj-Napoca Amazon - Data Entry Specialist (April 2018 - October 2018) Cluj County, Romania - transcription work from French into French Iron Mountain - Data Entry Specialist (June 2017 - April 2018) Cluj County, Romania - to carry out the duties of the digitization process as efficiently and professionally as possible following the existing instructions and processes; - to ensure that operations are performed according to instructions and regulations; - to ensure that the agreed quality and delivery targets are maintained; - to call attention to quality and delivery failures; - to participate in continuous improvement and actively work towards set goals, both individual and company-wide. Emerson Industrial Automation - ASCO NUMATICS - Sales Assistant (September 2015 - June 2016) Cluj-Napoca - order and credit note processing for ASCO NUMATICS using SyteLine and CRM - price offer issuing - delivery date follow-up - chasing factories for acknowledgement dates / overdues - complaint management - mailing / phoning - polyvalency (crosstrainings, back-up activities, etc.) Emerson - Sales Assistant - International Division of Leroy Somer, using French (April 2013 - August 2015) Cluj-Napoca - order and credit note processing for the International Division of Leroy Somer using JD Edwards (AS400) - delivery date follow-up - chasing factories for acknowledgement dates / overdues - complaint management - mailing / phoning - polyvalency (crosstrainings, back-up activities, etc.) London College of Further Education and Life Long Learning - Learning Support Assistant for SEN adults studying Childcare, Learning and Development towards NVQ3 (September 2012 - January 2013) Volunteering work as Learning Support Assistant for SEN adults studying Childcare, Learning and Development towards NVQ 3 Level diploma at Newtec GTA - Customer Service Executive within Travelcube platform (B2B), using French and English (March 2012 - August 2012) - booking ground travel products and services for the fully independent travel (FIT) industry (business-to-business environment) - complaint management - e-mailing and phoning Au-pair in London, UK (October 2010 - January 2012) London household - applied Childcare, Learning and Development principles and skills - developed the children's literacy, artistic and kynaesthetic skills GENPACT - Order Manager for IT Company, using French and Dutch (May 2010 - October 2010) Cluj-Napoca - create and manage purchase and sales orders for a portfolio of French-speaking and Dutch-speaking customers - follow-up with customers and Logistics - cycle covered: Order-to-Invoice - industries covered: IT& C GENPACT - Order Manager for Ashland, using French and English (August 2007 - May 2010) Cluj-Napoca - liaising with customers to register their orders, perform checks and follow-up; - effective and efficient handling of customer inquiries (stock availability, delivery times, special production enquiries and preparations, price); - creating orders in SAP; - control and monitor the progression of order from input stage, production, allocation and dispatch to invoicing and effected delivery; - communication to customers and sales force of stock or, if not available, alternatives including negotiating stock with other countries; - follow-up with Logistics/planning/warehouse to ensure smooth delivery; - correct invoicing of supplied materials; - entering customer quality and logistics complaints in Lotus Notes database and organize returns of supplied materials (out of spec chemical products, damaged bags / pallets); - industries covered: regulated industries (food, pharma and personal care), constructions, coatings, oil & gas - cycle covered: Order-to-Invoice Call Center.RO - Call center agent (September 2004 - August 2007) Cluj-Napoca Inbound call management : - booking flight tickets for Ryanair (http://www.ryanair.com); - answering passengers' queries in French and English; - booking medical insurance with ELVIA; - booking car with HERTZ; - follow-up on phone flight bookings; - handling customer complaints. "Babes-Bolyai" University, Faculty of Letters, the Library of the French Lectorate - Assistant librarian (October 2002 - July 2003) - work at the circulation desk directly assisting students and teachers; - walk around the library helping students and teachers find resources; - checking books in and out of the library; - locating books and other resources as needed; - repairing damaged books and helping catalog library material; - helping with text translation from French to Romanian. EDUCATION "Babes-Bolyai" University, Faculty of Letters, Modern Applied Languages section Master's Degree in Translation Studies and Terminology - French and English (2005 - 2007) "Babes-Bolyai" University, Faculty of Letters, Philology section, Bachelor's Degre in French and English literature and Linguistics (2001 - 2005) "Tudor Vladimirescu" Highschool - Foreign Languages - English, French, German Baccalaureate diploma (1997 - 2001) FOREIGN LANGUAGES French - near to native English - advanced Dutch - beginner Romanian - native |
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| Telefon | +40 75 3880190 |
| roxana.rosculescu@gmail.com | |
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