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We are looking for a candidate to facilitate the VISA application process & handle front office & back office operations conducted at the respective Visa Application Centre.
Requirments:
Basic Knowledge of Computer skills
Proficiency in MS office & good typing speed
Adaptability to handle customer queries and complaints
Knowledge of Russian, English and Romanian
Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
Responsibilities:
Document scrutiny and collection of applications for visa processing
Handle customer/applicant queries personally or via email, telephone.
Handle cash and bank related transactions if assigned and ensure 100% accuracy
Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
Ensure that the entire process is completed within the mandated Turn Around Time
Assist Deputy Manager/Operations Manager in execution of WB Project
Ensure judicious use of natural resources
Adhere to the environment health and safety policy/objectives and guidelines of the organization
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